Welcome to West Game, where strategy, survival, and progression collide in a battle for dominance. We’re committed to offering a fair and balanced experience for all players. This Refund Policy explains the circumstances under which refunds may be considered and clarifies the limitations of digital purchases within our game ecosystem. 1. General Policy Overview All in-game purchases—including digital currency, resource packs, hero unlocks, construction boosts, cosmetics, and other premium content—are considered non-refundable and non-transferable once the transaction is successfully completed. By making a purchase, you acknowledge that all digital content is delivered as-is and that its use begins immediately upon delivery. 2. Refund Consideration Criteria While purchases are generally final, refund requests may be considered under specific, justified conditions such as: Unauthorized transactions made without the knowledge or consent of the account owner. Multiple charges for the same item caused by technical errors. Missing or undelivered content due to verified server-side faults. Unplayable state of the game due to rare technical issues that persist despite full support intervention. All refund claims are individually reviewed. Approval is not guaranteed. 3. Request Submission Guidelines To request a refund: Contact our support team through the in-game help system or official contact form. Include your user ID, details of the transaction, and a full description of the issue. Provide clear proof of purchase such as transaction receipts or order numbers. Incomplete or vague requests may result in delays or denial. 4. Third-Party Purchase Responsibility If your purchase was made through a third-party platform (such as Google Play, the Apple App Store, or another marketplace), then their refund policies and procedures take precedence. We cannot directly process refunds for these transactions. Please refer to the customer support of the respective platform to resolve such requests. 5. Situations Not Eligible for Refund Refunds will not be granted for: Change of mind or dissatisfaction with purchased content. Loss of interest in the game or change in gameplay goals. Item or currency usage after purchase. Performance complaints, game difficulty, or balance concerns. Missed opportunities, expired events, or unused promotional content. Internet connectivity issues, device malfunctions, or account sharing incidents. Refunds are not intended to serve as a means of undoing gameplay outcomes or reversing user actions. 6. Anti-Abuse Measures We reserve the right to decline refund requests that: Are submitted with false information or insufficient proof. Appear to be part of a pattern of abuse or manipulation. Follow excessive prior refund history. Accounts found exploiting the refund process may be restricted, penalized, or permanently banned from the game. 7. Technical Support Encouraged Many purchase-related concerns can be resolved without initiating a refund. We strongly recommend that players reach out to our technical support team first to attempt resolution. In most cases, delivery issues or failed transactions can be quickly addressed. 8. Event and Time-Limited Content All purchases related to limited-time events, seasonal content, or promotional bundles are final. Refunds will not be issued due to event expiration, missed participation, or changes in offer availability. 9. Refund Processing Timeline For approved refunds, processing time may vary depending on payment provider and regional banking practices. Players will be notified of the outcome once a decision is made. Refunded content may be removed from your account, and any progress made using that content may be reversed. 10. Policy Updates We may revise this Refund Policy at any time. Players are encouraged to periodically review this page to stay informed. Continued participation in West Game constitutes acceptance of the latest version of this policy.